Before you begin
Before You Lose Your iPhone

Mark your device as lost Open the Find My app and choose the Devices tab. Select your missing device. Scroll down to Mark As Lost and select Activate. Follow the on-screen steps if you want your phone number to display on your missing device, or if you want to enter a custom message asking the finder of your missing device to contact you. Select Activate. What happens if you activate Mark as Lost Mark as Lost remotely locks your missing iPhone, iPad, iPod touch or Mac with a passcode, keeping your information secure even if your device goes missing.

Erase a device Make sure you try the steps above to recover your missing device — this can't be undone.

If your iPhone, iPad, or iPod touch is lost or stolen

Open the Find My app and choose the Devices tab. Select the device you want to remotely erase. Scroll down and choose Erase This Device. Select Erase This [device]. What happens if you erase a device When you erase your device, all of your information including credit, debit or prepaid cards for Apple Pay is deleted from the device, and you won't be able to track it using Find My. If you need more help If your device is powered off, the battery has run out or more than 24 hours have passed since its last location was sent to Apple, you can't see your device's location.

If you turned on Find My before your device was lost or stolen, find out how to find your missing iPhone, iPad or iPod touch or Mac. You can also locate your missing Apple Watch or AirPods. Don't keep your phone out in the open where someone can grab it and run off.

See it on a map

In the event you do lose your phone, don't panic! Take a deep breath and remember to use Find My iPhone. The app is connected to and managed by your Apple ID. The moment you realize you've lost your phone, the first thing you should do is visit icloud. If accessing Find My via the website or on someone else's device, it's important you sign in to the same iCloud account linked to the lost iPhone.


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After signing in, click the All Devices option at the top of the screen, the select your phone from the list. The map will refresh, taking you to the current location of your phone. If the device has been turned off, the last known location will be shown. When viewing the device's location, use the card in the top-right corner of the screen to play a sound, turn on Lost Mode or remotely erase your phone. Or in the Find My app, you can scroll down to find the same options, with the addition of turning on notifications for whenever the device is found if it goes offline.

What to Do If Your iPhone is Lost or Stolen - MacRumors

If you play a sound on your iPhone and still can't find it, turn on Lost Mode. If you already have a passcode to lock your device you do, right? If you don't have one set, you'll have to create one. You'll also be asked to enter a phone number and a message that will be displayed on the lock screen asking whoever has your device to get it back to you. When enabled, Lost Mode will lock the device, prevent notifications and messages from showing up on your lock screen, and continue tracking the phone's location.

The phone will still ring for incoming phone and FaceTime calls. This should help you track down the phone if it's nearby.


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Or maybe you'll be lucky and the person who has the phone will answer it to help get it back to you. Any credit and debit cards added to Apple Pay , along with student IDs and transit cards stored in the Wallet app, will be disabled until you regain access to the phone and log in to your iCloud account.

If the phone is turned off and Lost Mode is enabled, you'll receive an alert when the phone is turned back on, including its current location. When you recover your phone, you'll need to enter your passcode, or the passcode you created when enabling Lost Mode. Then sign in to your iCloud account to regain access to all of your Apple services like Apple Pay. If you're able to track your phone to a house or apartment building, don't confront the potential thief on your own. Call the cops and ask for their help. Sure, you want to get your phone back, but getting into a confrontation and potentially getting hurt isn't ideal.

Still haven't found the number that you need? See the following sections.

How to Find a Lost iPhone

On your device In Finder or iTunes Don't have your device? Finder and iTunes You can also find the serial number for your device in Finder or iTunes: Connect your device to your computer. On a Mac with macOS Catalina Locate your device. In Finder, make sure you're under the General tab. In iTunes click the Summary tab to see its information. Go to appleid. Sign in with the Apple ID that you use on your device.