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There are no hidden costs with us. Yes, all live chat features are available during your free trial. You can create any number of agent profiles, add your live chat button to multiple domains and take advantage of all features. If the required language is not listed in your account settings, please let us know.
Desktop agent app is currently available in English, German, Chinese and Russian. You need to insert a chat button code into your website source. Additionally, you can check our integration tutorials. Your agent logins will be locked after the free trial expiration and you will not be able to assist your customers on live chat. However, we do not remove accounts, all your settings will be stored intact and you can activate your account anytime later.
To recover your password, please follow our password recovery link.
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Secure connection is enabled in all new accounts by default. We send chat transcripts and offline messages via an encrypted channel. We do not store them on our servers. The encryption takes place during transmission from our server to customer's mail server. We offer detailed statistics for your agent performance and general information on visited website pages and pages where the live chat button was clicked.
You can also specify allowed domains and filter your customers by regions. Yes, you can send chat invitations from your agent app. If you would like to draw attention of your website visitors automatically, you can enable eye catcher bubble which will appear on your website above, below or next to your live chat button, depending on its position on your website page. Yes, you can add there any number of fields and create custom drop down lists. It is also possible to skip the pre-chat survey and jump to chat immediately after clicking the live chat button. Yes, you can request your account cancellation anytime.
If you are a new customer, we offer day money back guarantee. This means we will refund the first payment within first 30 days of your billing period if you were not satisfied with our service. There are no hidden or additional fees with us. All features are available with any payment plan. We offer standard monthly and annual plans for 1, 3 and 10 agent profiles as well as enterprise plans for more than 10 agent profiles. You can purchase more agent profiles anytime during your billing period. The amount left on your account balance on the day of upgrade will be deducted from your new subscription package price.
A new billing period will start from the day of upgrade. Yes, we offer apps for Android and iPhone. Your agents can install them on their devices and use to assist customers on the go or just to monitor chats if they need to step away from their computers. Only an open-source platform offers transparency and total control over your data flow. No backdoors, all connectivity services are completely optional.
You can also work with end-to-end encryption and custom permissions, designed for all company sizes. Secure communication starts by downsizing the number of tools you use. Chat connects your team with customers, suppliers and partners. Centralize all the communication of your projects, avoid missing information and make sure your team works better. From military and other government applications to the most innovative startups, Rocket. Chat offers complete solutions for multiple business needs. Chat, we figured out how to deliver and win customers without sending engineers on site.
The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business". They became our partner for agile communication and quicker results". Chat lets us operate an instant messaging service with flexibility and in compliance with our IT security and European data protection regulations. Moreover, the availability of professional support from their vendor was the perfect mix for a stable and secure service. Self managed or in the cloud, you can customize your workspace with different user permissions, unlimited integrations and centralize all the data your teams, customers and other stakeholders need.
A software is only useful if it is adapted to your needs. With complete access to the code of our open source platform you can fully customize, extend or add new functionality to meet your requirements. Join the thousands of developers who are creating the best communication platform on open.
Set your agents up for success
Transform Rocket. Chat into whatever your business needs for better communication. Our open source software offers infinite innovation possibilities. Bring your projects into a flexible platform for maximum control of your data. Chat enables you to manage conversations with stakeholders from one place, find all the data you need, automate processes, speed up service and improve customer experience. WhatsApp allows you to send photos and videos to contacts, as well as share a contact or document, but you can also send your location. This is very handy if you're meeting a friend somewhere, especially if you opt for Share Live Location, which allows your contact to see your Live Location for the duration you choose so they can track you.
Duration times are set at 15 minutes, 1 hour or 8 hours. Someone might have sent you their address or you might remember talking about a specific programme or film but you don't want to scroll through all your messages to try and find what you're looking for. At the top of all your chats on iOS there is a search bar.
On Android , there's a search icon. You can type anything into the search bar, from the start of a town name if you're looking for an address to a specific word and all the chats with that word will appear below as specific messages. When you tap on the Search bar, you will also see a list of options, from Photos to Audio, allowing you to minimise your search. If you want to search a specific chat rather than all of your chats, this is possible too.
Maybe you had a conversation about a specific meeting place, or they sent you their other contact number or their address for example. WhatsApp isn't just for instant messages, you can use it to make video and voice calls too. WhatsApp calling uses your internet connection rather than your plan's minutes. Who is really your favourite person? It might not be who you think. There is a way to find the people you send the most messages to and how much storage each person takes up, among other things. It's possible to delete all the messages, photos, or videos, GIFs, contacts, locations, voice messages, documents and stickers in one chat.
For example, you can delete all the messages in a specific chat or group chat, but leave all the photos. It's possible to sort by which files are taking up the most room, the newest and the oldest if you tap the circle in the bottom left corner after you tap on the contact. WhatsApp has made it easier to manage what is taking up storage on your device.
Not only can you see which chats are most storage as above, but you can also see which files are larger than 5MB and which files have been forwarded multiple times. Under the Review and Delete Items section you can click on either the larger than 5MB tab or the forwarded multiple times tab and then select the ones you want to delete. As with the individual chats, you can sort by tapping on the circle in the bottom left corner.
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If you've got a limited data allowance, you don't want WhatsApp munching it all away. Thankfully, you can customise when media is allowed to download, as well as ensure calls use as little data as possible. If you're worried about your data usage, you can find out exactly how much you are using. You'll get a breakdown of total number of sent and received messages, as well as data sent and received. WhatsApp isn't limited to your mobile phone. There's a web app that syncs everything from your phone and there's a desktop app too. Both the web and desktop app will serve up chats and alerts on your computer, allowing you to reply quickly and easily.
Your phone will need to be connected for it to work though so if you lose your connection, the web app will stop syncing until you get your phone connection back. Read more about how it works in our separate feature. WhatsApp has a standard wallpaper, which will appear as a background on all of your chats. You can change this wallpaper though, with options including solid colours, your own photos as well as a collection of images from WhatsApp itself. Turning on Disappearing Messages will make any new messages in a chat disappear after seven days.
Remember the messages can still be saved elsewhere though. You can read more about Disappearing Messages in our separate feature. You'll still be able to reply to messages from notifications and answer calls if WhatsApp is locked. It's also possible to set the duration of time you want the Screen Lock feature to kick in.