It’s unlikely but if you’re feeling a little paranoid, there’s an app which can tell you.

By failing to do this, anyone with your mobile number can, in principle, access your voice-mail. Not that we are encouraging people to do so, of course. That would be a breach of your privacy.


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Think of the many, many people who have your mobile number, just as you have the numbers of many others. Friends, work colleagues, business contacts, competitors, service providers. Now think of the last 10 messages which people left on your phone — words of kindness, affection, criticism and complaint; appointments, cancellations, sales orders, meeting times and places. Job offers, perhaps, or juicy gossip! Now combine the two lists — how many of the people on List 1 would you like to have unfettered access to the messages on List 2.

Lastly, consider this — human nature tells us that, as they read this note, most people are wondering about two things:. Whether they have changed the default pin number on their voice-mail, and 2. Whether you have changed yours. By my reckoning, you have approximately 3 minutes from the time you read this sentence to change your default settings, before curiosity gets the better of them!

So off you go and make those changes — you can thank me later! This public service message was brought to you by the Irish Computer Society, which provides training and advice on all aspects of Privacy and Data Protection. Our public course dates are posted on our web-site at www.


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We will reactivate your Account, and any previously unused credit you had on your Account will be available to you again. If you do not ask us to reactivate your Account and or request to port out your number we will assume that you no longer need it as you will not have used it for 12 months , the account will be fully deactivated and the number will be quarantined. As a result your SIM Card will no longer work and any unused credit will be forfeited. Please have your receipt with you as proof of purchase and ensure that all elements of the phone are included with the packaging i.

Information regarding our coverage area and estimated maximum mobile internet speed in any particular geographical area is available on the mobile coverage map published on the Tesco Mobile website from time to time. Tesco Mobile cannot guarantee that you will reach the estimated maximum speeds as referenced on our coverage map. There are a number of factors that can influence the speed, quality and or performance of your service.

These are set out in clause 3. In the event of any continuous or regularly recurring discrepancy between the actual performance of the Service and the speeds set out, the Customer shall be entitled to exit the Agreement without penalty where the relevant facts in relation to the actual performance of the Service are established by a monitoring mechanism certified by the national regulatory authority ComReg.

In the case of indoor use, advances in building insulation can also negatively impact service and speed. Within this, there may be areas where you do not have access to all Services or where coverage is otherwise limited or unavailable. For the most up to date information about coverage, visit our website.

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Tesco Mobile endeavours to ensure that the Service received by its customers is not impacted through a minority of users placing excessive demand on network resources e. To ensure a good functioning Service is received by all users, Tesco Mobile may implement, measures to shape traffic so to avoid filling or overfilling a network link or node. Tesco Mobile continuously monitors quality of service QoS parameters such as delay, jitter and packet loss in order to maintain a positive Service experience. Such QoS parameters can result in the slowing down of internet access and web pages failing to load.

Certain applications such as video or audio applications may suffer from momentary interruptions and it may take more time to complete a task that involves downloading or uploading data, a file, audio or video from the internet. Tesco Mobile has a capacity management process in place to address and resolve these QoS parameters if they exceed certain thresholds above which Service may be affected.

Tesco Mobile will, on an ongoing basis, review, and where required, update its policy to ensure that all of its customers can access data Services. Once you exceed your allowance, out of bundle rates are effective for any additional usage see section 2 Charges above for further information. Data usage is dependent on the applications, content and services used. For up-to-date usage information please check the My Tesco App.

We are a supporter and member of hotline. See our Corporate Responsibility webpage for more information.

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If you are not satisfied with the response or resolution offered and you wish to initiate a dispute with us or compensation claim, please refer to our Code of Practice which also outlines the methods of initiating same. We are not responsible for any losses or damages that may arise from any such dealings.

If you encounter content or have concerns in respect of potentially illegal content specifically child sexual abuse material CSAM , you can report this anonymously and confidentially via Hotline. Just click on the link. See following link to a Mobile Industry booklet which explains how mobile phones work and what modern handsets are capable of beyond talk and text e. It offers parents advice for dealing with negative experiences that children may encounter with their mobile phone e. The X Factor ; Quizzes and competitions e. However, we are not responsible for these services.

If you wish to bar access to PRS, please see our Help Centre which provides useful information regarding the functionalities available. If you are aged 18 or over and wish to access Adult Content, you must meet the requirements of the Tesco Mobile age verification process. We will send you relevant offers and news about our products and services in a number of ways including by mobile call, email, SMS, post or online advertising.

If you would prefer us not to inform you of offers and services, please let us know by contacting customer care or by updating your preferences on the website or app.

General Terms & Conditions for Customers | Tesco Mobile

If you change any of your details please let us know. This Section 4 is in addition to our Privacy and Cookie Policy. Please note that this use of your personal data is additional to and does not affect the use by Tesco Clubcard of personal data collected by Tesco Clubcard in accordance with the Tesco Clubcard terms and conditions. We may also use and disclose information in aggregate so that no individual customer is identified for marketing and development purposes. We will not pass your information to anyone else.

If on balance, your rights outweigh our interests in using your personal data, then we will at your request either restrict our use of it or delete it Objection in relation to direct marketing — If you make such an objection, we will stop using your personal data for direct marketing purposes. The right to complain where you are unsatisfied with our processing of your personal data to the Data Protection Commission. Alternatively you may email privacy tescomobile.

To action any of your rights we may require proof of identity or further information from you to help complete your request.

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We will aim to provide you with the outcome of your request in a timely fashion however in instances where the request is complex we may require addition time to compete however will communicate any delay and expected timelines to you as soon as possible. We may provide certain limited personal information about your Account, including your usage, to the authorised person and will allow the authorised person to make certain changes to the Account or Service.

Any copying, transmission or re-transmission requires the prior written approval of Tesco Mobile Ireland Limited. This means you cannot inadvertently place an order through an unsecured connection. This information is not stored after you have left the site. However, if you are an existing customer and you have logged onto our Website and identified yourself as a customer, we may be able to connect your personal information with your cookie information. If you access other websites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy.

We are not responsible for indirect losses which happen as a side effect of the main loss or which are not foreseeable such as loss of opportunity.

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If you suffer any loss you must let us know as soon as possible by contacting customer care. Any notices or communications that we send to you will be sent by text message to your 6. Definitions: In these Terms and Conditions the following terms have the following meanings: A Botnet - a collection of compromised computers including data enabled-handsets connected to the Internet these are also known as 'bots'.

When a computer becomes compromised, it becomes a part of a botnet. A virus is spread from one device to another in some form of executable code over a network or the Internet. Malware includes, computer worms, Trojan horses, spyware, dishonest adware and other malicious and unwanted software. Agreement: the agreement between you and us made up of 1 these Terms and Conditions, 2 any other terms and conditions for specific Services shown on our Website, 3 the Charges, 4 the description of the Services; Cancellation Charge: the charge that you are liable for should you terminate the Agreement within the agreed Minimum Term.

Equipment: means, unless otherwise specified, the handset or other terminal or modem e. Infringing on the privacy of others or damage to computer-based property such as files, web pages or software.